Frequently Asked Questions
Everything you need to know about your next pair of kicks.
Are all your sneakers authentic?
Yes, every pair of sneakers sold on Coolkicks undergoes a rigorous multi-point inspection process by our expert authentication team to ensure 100% legitimacy before they reach your doorstep.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Please note that processing time may take an additional 1-2 days for our team to verify and package your items.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all tags and security seals attached. Please note that certain limited-release items may be marked as final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm and Klarna.
How do I know what size to order?
We provide a comprehensive size guide on every product page. Since sizing can vary between brands like Nike, Adidas, and Yeezy, we recommend checking the specific 'Fit Notes' provided in the description.
Can I cancel or change my order?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 30 minutes of placement by contacting our support team via live chat.